Shipping policy

Order Processing

Shipping charges and estimated delivery timelines are calculated and displayed at checkout.

All orders require 1–2 business days (excluding weekends and public holidays) for processing. 

Once your order is processed, standard delivery typically takes 2–4 business days.

Please note that during sales events or new product launches, processing and delivery may take an additional 5–7 business days.

Order Changes & Cancellations

All orders placed are considered final and cannot be edited or changed once confirmed.

Order cancellation requests may be considered, but they are not guaranteed, especially if your order has already entered the shipping process. Orders are processed and shipped as quickly as possible.

Please ensure your billing and shipping information is accurate before completing your order. Requests for address or order modifications will be reviewed but are not guaranteed.

For our return policy, please visit the Return Policy Page or contact us at ruxehairs@gmail.com.

Deliveries Within Lagos

All orders within Lagos are delivered via our dedicated riders or GIG Logistics. The delivery timeline will be shown to you at checkout.

Deliveries Outside Lagos

Orders outside Lagos are shipped via Fez Delivery, GUO Logistics, or GIG Logistics, and typically arrive within 3–5 business days after processing.

International Orders

Orders outside Nigeria are shipped via Freightya (Fast Forth) and arrive within 4–10 business days after processing.

Order Delays

RUXÉ HAIRS is not responsible for delays caused by:

  • Weather conditions
  • Carrier mishandling
  • Incorrect or incomplete shipping addresses
  • Undeliverable addresses
  • Refused packages or return-to-sender situations

If you believe your order is lost or damaged, please contact us at ruxehairs@gmail.com within 7 business days of your expected delivery date. Claims made after this window may not be honored.

If a package is returned due to incorrect or incomplete address details, RUXÉ HAIRS reserves the right to charge an additional shipping fee for resending the order.

Offers & Promotions

We love treating our customers to special sales and promotions! However, please note that during these periods, processing and delivery times may be extended due to high order volumes.

We recommend confirming and accepting the estimated timeline at checkout before placing your order.

For Any Questions or Support

Reach out to us at: 📧 ruxehairs@gmail.com